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Frequently Asked Questions About Our NYC Roofing Services


Finding the right roofing contractor in New York City is not always easy. There are a lot of companies out there making a lot of promises, and it can be hard to know who to trust, what questions to ask, and what to expect from the process. At Gramercy Roofing, a family-owned roofing company based in Staten Island, NY, we believe that an informed client always makes the best decision. That is why we put this page together: to answer the questions we hear most often from homeowners and building owners across all five boroughs of New York City and throughout New Jersey. If you do not see your question here, call us and we will give you a straight answer.

  • How long has Gramercy Roofing been in business?

    Gramercy Roofing has been in business for more than 40 years. We are a two-generation family roofing business based in Staten Island, NY, serving homeowners and building owners across all five boroughs and throughout New Jersey.

  • Are you licensed and insured?

    Yes. We hold an active Home Improvement Contractor License: verified through the New York license board. We are fully insured, BBB accredited, and SIPLAST certified. Every credential we carry is there to protect you.

  • What is an SIPLAST certification, and why does it matter?

    SIPLAST is a leading manufacturer of high-performance roofing systems. Being certified means we are trained and approved to install their products correctly, giving you access to advanced roofing systems backed by manufacturer warranties and superior long-term performance.

  • Are you a family business?

    Yes. Gramercy Roofing is a two-generation family business built on a simple principle: do the job right every single time. That commitment started more than 40 years ago, and it drives everything we do today.

  • What areas do you serve?

    We serve all five boroughs of New York City and communities throughout New Jersey, including Bayonne, Jersey City, Hoboken, Newark, Elizabeth, Carteret, Linden, Perth Amboy, Woodbridge, Rahway, Union, Kearny, Bloomfield, and Ridgewood.

  • What roofing services do you offer?

    We offer flat roofing, residential roofing, commercial roofing, roof repairs, roof inspections, and ongoing maintenance. We also install gutters and skylights. Whether you need a minor repair or a complete new roofing system, we handle it all.

  • Do you work on both residential and commercial properties?

    Yes. We work on single-family homes, row houses, brownstones, multi-unit residential buildings, storefronts, office buildings, mixed-use properties, and large commercial and industrial buildings throughout New York City and New Jersey.

  • What types of roofing systems do you install?

    We install torch-applied and liquid-applied flat roofing membranes, asphalt shingles, TPO, EPDM, and modified bitumen systems. The right system depends on your roof type, building age, and performance goals. We help you choose during our initial assessment.

  • Do you install gutters and skylights?

    Yes. We install and repair gutters and downspouts to keep drainage systems working correctly, and we install skylights that are properly sealed and built to last, handled with the same care we bring to every roofing job.

  • Do you offer emergency roof repairs?

    Yes. We respond as quickly as possible to emergency repair calls throughout our service area, assess the situation on arrival, and take immediate action to stop damage from spreading and protect your property.

  • How do I get started with Gramercy Roofing?

    Call us or fill out our contact form. We will come out, take a thorough look at your roof, and give you a clear, honest assessment along with a detailed written estimate. No pressure and no obligation.

  • Do you offer free estimates?

    Yes. We offer free estimates on all roofing projects. We come out, assess your roof honestly, and give you a clear picture of what it needs with no pressure and no obligation to move forward.

  • How long does a roofing project take?

    Most residential repairs take one to two days. Full replacements typically take two to four days. Commercial projects vary by size and complexity. We provide a clear timeline before any work begins so you always know what to expect.

  • Will you clean up after the job is finished?

    Yes, always. We treat your property with respect from start to finish. Once the job is complete, we do a full cleanup of all materials, debris, and equipment before we leave.

  • Do you work around my schedule?

    Yes. We schedule every job at a time that works for you. For commercial projects we are happy to work during off hours or weekends to keep disruption to your operations and tenants to a minimum.

  • How do I know if my roof needs a repair or a full replacement?

    If your roof is relatively young and damage is isolated, a repair usually makes sense. If it is older or has widespread damage, a full replacement is the smarter long-term investment. We assess honestly and tell you exactly what we find.

  • My roof has been repaired before, but the same problem keeps coming back. Why?

    Recurring problems almost always mean the root cause was never properly addressed. Many contractors patch visible damage without finding where the problem actually starts. We locate and fix the source, not just the symptom.

  • How long does a roof last?

    Most residential roofs last between 20 and 30 years. Most commercial systems last between 15 and 30 years. Regular inspections and maintenance can significantly extend the lifespan of any roofing system regardless of type or age.

  • What happens if my roof is damaged in a storm?

    Contact us as soon as possible. We respond quickly, assess the damage, take action to prevent further water infiltration, and document everything thoroughly, which can be helpful when filing an insurance claim.

  • How often should I have my roof inspected?

    At least once a year for most properties. Twice a year if your roof is more than 15 years old. Always after a major storm. Catching small issues early is always less expensive than waiting until they grow.

  • What does a roof inspection include?

    We assess the full surface condition, flashing and seam integrity, drainage performance, roof penetrations, and structural indicators. We document everything and give you a clear written report with honest findings and straightforward recommendations.

  • How often should I schedule roof maintenance?

    At least once a year for most properties. Flat roofs benefit from twice-yearly visits due to greater susceptibility to drainage issues and surface wear. We also recommend a maintenance visit after any significant storm passes through.

  • What does roof maintenance include?

    Every visit includes surface cleaning, debris removal, gutter and drain clearing, seam and flashing inspection and resealing, minor repairs, and a full condition assessment so you always know exactly where your roof stands.

  • Is roof maintenance really worth the cost?

    Yes, without question. Regular maintenance consistently costs far less than the repairs it prevents. Property owners who maintain their roofs regularly almost always spend less on roofing over time and get significantly more years out of their existing system.

  • How much does a roofing project cost?

    Cost depends on the scope of work, roof size, and materials used. We provide detailed written estimates before any work begins so you always know exactly what you are paying for with no hidden charges or surprises.

  • Do you offer financing or payment plans?

    Contact us directly to discuss payment options for your specific project. We work with our clients to find solutions that make sense for their situation and their budget.

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Still Have Questions About Your Roof?

If your question wasn't answered above, our team can walk you through options, timelines, and pricing over the phone or by email. No pressure, just straight answers.